Shipping Policy

Last Updated: September 13, 2026

Thank you for shopping with us. We aim to process and deliver every order as quickly and safely as possible.

1. Order Processing

Orders are normally processed within 1–2 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive your tracking information where tracking is available.

2. Delivery Time

Estimated delivery times may vary depending on your location, courier service, weather conditions, holidays, and other circumstances outside our control.

Typical delivery times are:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: Delivery may take additional time

These are estimated delivery times and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping option available for your order.

From time to time, we may offer free shipping promotions or other shipping offers. Any applicable offer will be displayed on our website or at checkout.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay for their order when it is delivered.

COD availability may depend on the delivery location and courier service.

Please make sure your phone number and delivery address are correct when placing a COD order.

5. Tracking Your Order

When tracking is available, we will provide you with a tracking number after your order has been shipped.

You can use the tracking number to check the status of your shipment through the courier's tracking system.

Please note that tracking information may take some time to update after the order has been dispatched.

6. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

If an order is returned to us because of an incorrect, incomplete, or unreachable delivery address, additional shipping charges may apply if the order needs to be shipped again.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can sometimes occur due to circumstances outside our control, including:

• Weather conditions;

• Public holidays;

• Courier delays;

• High order volumes;

• Address or contact issues;

• Remote-area delivery;

• Transportation disruptions; or

• Other unforeseen circumstances.

We are not responsible for delays caused by the courier or circumstances beyond our reasonable control. However, we will do our best to assist you in tracking and resolving delayed shipments.

8. Failed Delivery Attempts

Please ensure that someone is available to receive the order or that the courier can contact you.

If multiple delivery attempts are unsuccessful because the customer is unavailable, refuses the package, or cannot be reached, the order may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

9. Refused or Unclaimed Orders

If you refuse to accept an order or fail to collect it from the courier without contacting us, the package may be returned to us.

Any applicable return shipping or re-delivery charges may be deducted from a refund or charged to the customer before the order is shipped again.

10. Damaged Packages

If your package appears damaged when delivered, please inspect the product as soon as possible.

If the product itself is damaged, please contact us within 48 hours of delivery and provide clear photos or videos of the product and packaging.

Please refer to our Return, Refund & Warranty Policy for information about damaged or defective products.

11. Lost Shipments

If your order appears to be lost in transit, please contact us so that we can investigate the shipment with the courier.

We may request additional information from you to assist with the investigation.

If the courier confirms that the package has been lost, we will determine the appropriate resolution, which may include a replacement or refund.

12. Contact Us

If you have questions about your order or our Shipping Policy, please contact us using the contact details provided on our website.

We are always happy to assist you with your order and delivery.